The Dansko distribution center is currently operating on a limited basis. We remain committed to following best practices to protect the health and safety of our employees consistent with CDC guidelines and the scope of what is permitted in Pennsylvania at this time. These efforts include minimizing the number of employees in the distribution center at any one time, enforcing social distancing, staggered shifts, regular hand washing, enhanced site cleaning, and other measures.
Also, please note that trucking companies and other carriers may not be operating on their normal schedules, and therefore, your order may be delayed in transit.
We appreciate your continued patience and understanding as we resume limited operations under challenging circumstances. Customer Service representatives are available by email, phone, or chat during normal business hours.
Thank you, as always, for your support for the Dansko brand.
Typically, our size 37 accommodates US sizes 6.5-7. You mentioned that you wear a 7 medium and our size 37 should be the correct size for you. However, some customers that have a high instep or wear a wide width in US sizes, have found going up a size or ordering the wide width style (Wide Pro) has helped. Additionally, below is a link to a short video explaining how the clogs should fit:
dansko.com/Size%20Charts
Should you place an order with us, please know we would be happy to take your shoes back for an exchange/return should they not fit. At this time, we are currently offering free shipping on orders that ship via FedEx smart post. Also, we provide a prepaid shipping label on all returns for an exchange.